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FAQ

1. Can users schedule specific content to play on specific days?

Yes. Users can easily schedule content for specific dates and times using the built-in Scheduling feature.

2. Where is the CMS hosted, and has there been any downtime?

Our CMS is hosted on Amazon Web Services (AWS) in the US. Thanks to proactive maintenance by our software team, we have maintained zero downtime to date, ensuring your displays stay active 24/7.

3. What media file types does Wioplex support?

Wioplex supports a wide range of formats, including MP4, PNG, and JPG. We also support various other common media types to ensure seamless playback.

4. Which players are supported by Wioplex?

Wioplex is compatible with a variety of platforms, including Chrome, BrightSign, Android, Tizen, WebOS, Fire TV Stick, and Windows.

5. What is Wioplex?

Wioplex is a cloud-based digital signage software that allows you to manage and display dynamic content on screens across multiple locations from a single, centralized online portal.

6.How do I get started with Wioplex?

We’ve made it simple! You can go live in just three steps:

  1. Choose a Template: Pick from our library of professional, industry-specific designs.
  2. Customize: Use our free widgets (Weather, News, Social Media) and drag-and-drop your own media.
  3. Display: Push your content to your screens instantly with one click.

7.What types of content can I display? Wioplex supports a wide range of media, including:

  • Images & Videos: High-definition playback.
  • Documents: Office files and PDFs (with PowerPoint animations kept intact!).
  • Web Content: Live web pages and business dashboards.
  • Social Media: Instagram and Facebook feeds.
  • Real-time Widgets: News tickers, 3-day weather forecasts, and RSS feeds.

8. Does Wioplex support interactive screens?

Yes! Our Interactive Kiosk app transforms standard signage into engaging touchpoints for wayfinding, feedback gathering, or product catalogs.

9. Can I schedule content in advance?

Absolutely. Our intuitive scheduling tool allows you to set specific content for different hours or days. You can even automate screen power-off times to save energy and extend hardware life.

10. Is my data secure? Security is a top priority. Wioplex includes enterprise-grade features:

  • Two-Factor Authentication (2FA): Secures your account from unauthorized logins.
  • Player Lockdown: Prevents hardware tampering.
  • IP Restrictions: Limits access to designated “Safe” IP addresses.

11. Do I need specific hardware?

Wioplex is designed for maximum compatibility. It works seamlessly with Android, Windows, LG WebOS, Samsung Tizen, Raspberry Pi, Amazon Fire TV Sticks, and BrightSign players.

12. How are software updates handled?

All upgrades happen automatically over the internet. You’ll receive new features and security patches hassle-free without having to lift a finger.